Refund policy

Refund policy (REFUND_POLICY)

Returns and refunds

KNX Mall sells professional KNX devices for installation by qualified electricians and system integrators. We do not accept returns of products that are not defective (change of mind, wrong selection or project changes). Please check compatibility with the manufacturer's datasheet before ordering, or ask us before you buy.

Damaged, missing or wrong items. Check your order on collection or delivery. Report damage in transit, missing items or a wrong product within 7 days ⚠ of receipt through our contact page, with your order number and photos. We will replace the item or refund it, including the original delivery charge.

Defective products (warranty). Products are covered by the manufacturer's warranty ⚠ (period and terms as stated by the manufacturer). Contact us with your order number, the serial number if present, and a description of the fault. We handle the claim with the manufacturer and repair, replace or refund the product according to its outcome.

Refunds are made to the original payment method. This policy does not affect your statutory rights under the laws of the United Arab Emirates.